Refund Policy

1. 14-day money-back guarantee

If Cloyk Works is not right for you, you can request a full refund within 14 days of any payment on any paid plan, monthly or yearly. This applies separately to your first purchase, each renewal and add-ons such as added seats or upgrades. You do not need to give a reason.

2. After 14 days

Outside that window we do not refund partial periods or unused seats in cash; seat and plan reductions are credited as described below. When you cancel, the subscription stays active until the end of the period you have paid for and then does not renew.

We will always refund where the law requires it, and in these cases regardless of timing:

• you were charged twice or charged in error;
• a serious outage on our side made the Service unusable for a substantial part of your billing period;
• we close the Service or your account for reasons other than a breach of our Terms of Service — you receive a pro-rata refund of any prepaid fees.

3. Seat and plan changes

• Adding seats that raises your total, or upgrading, is charged pro rata straight away.
• Removing seats or downgrading is credited against your next invoice rather than refunded in cash.
• Observers are free and never appear on an invoice.

4. Consumers in Türkiye, the EU and UK

If you buy as a consumer in Türkiye (under the Distance Contracts Regulation), the EU or the UK, you also have a statutory 14-day right to withdraw from the purchase. This policy does not limit that right; the money-back guarantee above covers it in full.

5. How to request a refund

Paddle.com is our reseller and Merchant of Record for US dollar orders and processes those refunds. Refunds of Turkish lira orders are made by Cloyk through iyzico. You can ask:

• for US dollar orders, through Paddle at paddle.net, using the email address on your receipt; or
• for any order, by emailing hello@cloyk.com with your receipt or order number.

Approved refunds go back to the original payment method, including any tax charged. They usually reach you within 5–10 business days. Refunds through iyzico are started within 14 days of the request at the latest. When a subscription is refunded in full, it is cancelled and the workspace returns to the Free plan.

6. Contact

Questions about a charge? Email hello@cloyk.com or visit paddle.net.